With your Aquarea Service+ Premium subscription you have a convenient package which includes an annual heat pump maintenance visit and access to a priority hotline.
Annual maintenance visit
Priority Hotline
Smart Aquarea reports
24/7 IoT monitoring
Spare parts and labour included
Learn more about all benefits below or view the complete terms.
This package is compatible with all Panasonic heat pump models from 2015 onwards.
Good to know: Upon purchasing the Aquarea+ Premium package, you’ll initially be enrolled in Aquarea+ Smart. A Panasonic technician will assess your installation to confirm it meets the technical requirements for Premium. If approved, your subscription will be upgraded automatically. If not, you’ll continue enjoying the full benefits of the Smart package and be charged accordingly until approval is granted.
Checking compatibility with your heat pump
*Mandatory fields.
Was your heat pump installed less than 5 years ago?*
You can find this info in on your installation billing.
Is your unit connected to the internet?*
You can find this info in your unit manual.
Which payment frequency is the most convenient for you?*
Your contract can be cancelled at the end of the year.
Annual maintenance
visit
All the packages include an annual maintenance visit on your Aquarea heat pump by a Panasonic Service+ technician.
Priority Hotline
Call us at anytime, any day if you have questions about your heat pump.
Daily diagnosis check
Panasonic Service+ team reviews your system daily, to monitor for any abnormal parameters in your system.
24/7 IoT monitoring
Parameters of your Aquarea system will be monitored and available to enable helpful remote support.
Smart Aquarea reports
Receive customised reports about your heating system, which contain advice and tips to improve performance and effiency.
Covered Costs
Labour, Travel & Panasonic Spare parts costs included.
Frequently asked questions
If you have an Aquarea heat pump system, you can subscribe to Aquarea Service+. To take full advantage of all the benefits of the Aquarea Service+ Smart and Premium packages, you must have an air-to-water unit connected to the Panasonic Aquarea Service Cloud via an active internet connection. This requires a Panasonic CZ-TAW1B Wi-Fi adapter to be installed. If you don’t already have the adapter, you can purchase it when ordering Service+ for 195€, including installation.
If you order a Premium subscription, you will first receive a Smart subscription until a service technician has performed an inspection and verified that your installation meets the technical requirements. More information about the terms can be found here.
Your Comfort Cloud account allows service technicians to remotely monitor the operation and status of your heat pump. This service is included in your Aquarea Service+ package. You can download Comfort Cloud to your smartphone.
The Aquarea Service+ packages offer many benefits and cater to different needs. Here you can view and compare what’s included in each package.
You will receive a welcome email with more information about your subscription. Panasonic support will also contact you by phone to register the model and serial number of your heat pump. This information is required for us to provide our services. For Premium and Smart subscriptions, a service technician will schedule a visit within ten working days to verify and inspect the installation.
We monitor the operation of the heat pump by checking various values. We collect 24-hour statistics daily, which allows us to detect if something isn’t working properly.
If any irregularities are detected, Panasonic can often view and resolve most issues remotely. If an on-site visit is necessary, a Panasonic service technician will contact you.
If you notice a fault yourself, you should contact your dedicated phone support line. The phone number can be found in your welcome email.
As a Service+ subscriber, you receive prioritized phone support. Both the Premium and Smart subscriptions include prioritized support.
The initial subscription period is 12 months. You can cancel your subscription no earlier than one month before the end of this initial period. After the first 12 months, there is a 3-month notice period if you choose to cancel.
Your subscription starts immediately upon order confirmation.
If you order a Premium subscription, you will first receive a Smart subscription until a service technician has performed an inspection and verified that your installation meets the technical requirements. More information about the terms can be found here.
We will endeavor to complete the verification visit within the 4 weeks following the 14 day cancellation period.
No, a Panasonic service technician will reach out to you to arrange a suitable time for the visit within four to six weeks after order confirmation.
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If the payment shows as not processed, please try again or update your payment method. If it shows as processed but no money has been taken, please allow 24 hours. Any customers with missed payments will receive an automatic email from Panasonic.
Payment details can only be updated on the 'My Account' section of the website.
